Why are your prices a quote and not fixed?
As part of most transactions we have to do searches e.g. at the Local Authority to check for new road schemes near to the property you are buying. Each
Council charges slightly different fees for that information (usually called 'Disbursements'). Therefore whilst we can give a promise on our own fees, the disbursements are a guide as it is impossible to predict what the particular council in your area charges for the information.
What hidden extras do other firms charge?
Sometimes firms charge a contribution towards their legal professional costs, we don't. Other firms also charge for postage of items to you, again we do not.
In any transaction there is usually a requirement to send money electronically, since we complete thousands of cases a year, our fee is very competitive as
we benefit from economies of scale. If your case is slightly more involved, if it is leasehold there will be a supplementary fee. However we can detail all this
with you so you are totally clear on the fees before you proceed.
Why is it difficult to agree a fixed completion time for my transaction?
There are many variables outside our control which we would tell you at the start of the transaction so you are fully informed but over which we may have little
or no control. For example your transaction may be within a chain and the other parties are not ready. Or your purchase is dependent on a mortgage offer from
your new lender and that has not arrived as swiftly as perhaps anticipated.
Can I track my case on line?
All individual Clients can track their case online. Furthermore if you an introducer regularly providing us with instructions we can provide you with the functionality
so that you can view all your cases sent to us.
Do you correspond by email?
As email is fast becoming the most efficient way to communicate, we will therefore where possible use this method.
Will I be able to speak to the person dealing with my case?
Yes. We have support staff who can look at the database to see the current situation on your file and give you a general update. However there is also the opportunity to speak to the actual case handler dealing with your case so that you may enquire about any detailed requirements or legal questions.
What if my case handler goes on holiday?
Not a problem. We operate on a team basis so that if your actual case handler is not available someone from the team will deal with your enquiry
