High Volume Re-mortgage Guide

Here is a pictorial guide for a standard re-mortgage that we will undertake on behalf of our banking clients. Some of our remortgage cases differ if there are restrictions or transfers involved but the image below shows in very simple terms how we process a standard remortgage.

We hope you find it useful!


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    We will receive instruction from our lender client and open the case file

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    We will call you to introduce ourselves, briefly discuss your case and confirm your wish to proceed

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    We will send you the links to our portal where you will complete the GPL documentation and provide any information you have about your case

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    Please return your original Mortgage Deed to us through the post and we will confirm when we have received it

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    We will receive your mortgage offer and your case has will be updated

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    We will receive your Redemption figure from your existing lender and send to you for your acceptance

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    Your Case Handler will ensure all the legal requirements are in place for completion

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    Our legal team will check your file to ensure all is as it should be

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    We will contact you and advise that completion has taken place

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    We will send your completion statement which will detail all the costs associated with your transaction. A cheque will be included if applicable

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    Continual learning is a vital part of our culture and we would be very grateful for any comments you have regarding the service we have provided