We will receive instruction from our lender client and open the case file

We will call you to introduce ourselves, briefly discuss your case and confirm your wish to proceed

We will send you the links to our portal where you will complete the GPL documentation and provide any information you have about your case

Please return your original Mortgage Deed to us through the post and we will confirm when we have received it

We will receive your mortgage offer and your case has will be updated

We will receive your Redemption figure from your existing lender and send to you for your acceptance

Your Case Handler will ensure all the legal requirements are in place for completion

Our legal team will check your file to ensure all is as it should be

We will contact you and advise that completion has taken place

We will send your completion statement which will detail all the costs associated with your transaction. A cheque will be included if applicable

Continual learning is a vital part of our culture and we would be very grateful for any comments you have regarding the service we have provided