Property Purchases

We have built strong relationships with local and national Estate Agents and specialist lenders who trust in the GPL approach and our people.  Our approach is designed to ensure our clients and customers are kept regularly updated, are not bamboozled at the end of the transaction with long and confusing reports that only serve to frustrate and add additional stresses. Our Team is structured to ensure the Conveyancers are able to get on with the legal process of the transaction whilst our Support Team ensure our client is regularly updated.

Customer Journey

We have created the Customer Journey below in order to capture the main steps in a Purchase transaction. We hope you find it helpful!

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    We will receive your instruction and open your case file

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    We will call you to introduce ourselves, briefly discuss your case and take your authority to proceed

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    We will send you the links to your portal where you will complete the GPL documentation and detail any information you have about your case

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    Please use the G:PortL payment screen or call us at our office to pay monies on account for your transaction

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    We will request the sales memorandum from the Estate Agent

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    We will request the draft contract from the Seller’s Solicitors for us to review

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    We will submit the searches if you wish for us to complete these prior to receiving your mortgage offer

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    We will receive your mortgage offer from your lender

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    We will review the contract documentation and raise enquiries with the Seller’s Solicitors

    We will share these enquires with you via letter and provide a copy of the Fittings and Contents Form

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    If replies from the Seller’s Solicitors are satisfactory, a Report on Title will be prepared and sent to you for you to review

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    Please return your signed documents, transfer your deposit and provide the Buildings Insurance Schedule

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    If all documents are satisfactory, we will discuss exchange and completion dates with yourselves and the third party solicitors

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    We will call you when we are in a position to exchange to obtain your Authority to proceed

    We will need to call you on a daily basis until exchange takes place

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    We will call you and confirm once we have exchanged Contracts. We will pass your file to the completions team to set up for your Completion Date

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    We will send your completion statement which will detail all the costs associated with your transaction

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    On the day of completion, transaction monies will be sent to the Sellers Solicitor

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    Once the transaction monies are received a call will be made by GPL to confirm completion

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    Estate agents will release the keys for the property

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    Continual learning is a vital part of our culture and we would be very grateful for any comments you have regarding the service we have provided